Terms & Conditions

Welcome to sqprofessional.com Terms and Conditions page. By accessing the website you agree to the following terms and conditions.

Our contact details are as follows:

SQ Professional Ltd.
Voltage Business Centre
Unit 1
6 Mollison Avenue
Enfield, EN3 7XQ
United Kingdom

General email: info@sqprofessional.com

Tel: 01992 716 070
Fax: 01992 700 538

INTRODUCTION

We may revise these terms and conditions at any time by updating this page. Please check our Website from time to time to review the current terms and conditions, as they are binding.

Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this our website. If you do not wish to accept any new terms and conditions after we have given notice, please do not proceed with your order.


ORDERING FROM SQ PROFESSIONAL

You can order by applying online by using one of the application forms.

Our acceptance of an order takes place when we despatch your order. We will send you a despatch confirmation email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we cannot accept your order or if you have cancelled your order.

We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.


KNIVES

Certain items available on sqprofessional.com are age restricted. You must be over 18 to order knives from sqprofessional.com. By placing an order for any knife you declare that you are over 18 years of age. Knives must be used responsibly and appropriately.


BACKORDERS

If your item is not in stock, we will back order for you. We will always email customers with the option to cancel your order if you would rather not wait.


CANCELLATION AND RETURNS POLICY

If you wish to cancel your order:

(a) you can notify us by email to info@sqprofessional.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with the clause below.

You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by the customer. Upon receipt of the goods, we will give you a full refund of the amount paid or an exchange credit as required within 10 days.

The rights to return the goods to us will not apply in the following circumstances: in the event that the product has been used or any products that have been manufactured to your specification or the items were ordered especially for yourself from our supplier.


ORDERS WHICH ARE COLLECTED

If an order is collected by a customer, either by themselves or using a courier acting on their behalf, then it remains the customer's responsibility to ensure the order reaches them in as good condition as it left our warehouse. Therefore if the order arrives damaged then the customer cannot claim a replacement or refund of the item(s) as they are accountable for the damage and/or any other problems with the delivery. We always check larger items (Knife Block Sets etc) to ensure they are despatched from our warehouse in perfect condition.


LICENCE

Customers are permitted to print and download extracts from this Website for their own use on the following basis:

(a) no documents or related graphics on this Website are edited in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trademark notices and this permission notice appear in all copies.

For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms of these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.


SERVICE ACCESS

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for unforeseen circumstances which are beyond our control.


VISITOR MATERIAL AND CONDUCT

Other than personally identifiable information, which is covered under the Privacy Policy (see below for details), any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including, without limitation, by hacking).


LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the sqprofessional.com logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any sqprofessional.com trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.


DISCLAIMER

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


LIABILITY

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in these terms and conditions shall exclude or limit our liability for:

(i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977)
(ii) fraud;
(iii) misrepresentation as to a fundamental matter; or
(iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with British law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the British courts. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


RECYCLING - WEEE REGULATIONS

What is WEEE (Waste Electrical and Electronic Equipment)?

From 1 July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

How do I know what product is on WEEE scheme?

The definition of a WEEE product is one whose primary function is dependent on electrical currents to carry out the main function, e.g. a toaster.
Goods are marked with this symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste.


MISCELLANEOUS

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.